Frequently asked questions

Doctolib Connect is a secure messenger for healthcare. Medical professionals and teams can communicate and share information in a secure, encrypted environment. Our mission is to connect you with instant access to over 1,000,000 verified health professionals, patient case and medical image sharing, simplified collaboration across teams and organizations, and integrated tele-consultations when needed. Everything you value, now with even greater potential for collaboration.

Doctolib Connect is available for free from the App Store and Google Play and provides access to all Doctolib Connect features. Please note that Doctolib Connect has its own mobile application, separate from the Doctolib Pro mobile application.

Doctolib Connect for Organizations is a paid subscription for healthcare facilities, allowing administrators to manage their teams, practices, and group communications.

Doctolib Connect is compatible with the majority of devices, OS, and browser versions. The mobile app supports iOS version 15.0 or Android API 24 (Android 7.0 ​“Nougat”) and higher.

You can use Doctolib Connect to collaborate with colleagues in your team, clinic, or hospital department without exchanging traditional details like phone numbers. You can also take advantage of our Medical Directory of over 1,000,000 verified health professionals, the largest database of healthcare professionals in Europe. Doctolib Connect can also be used as a portfolio tool, where you can create and share cases for educational purposes.

Formerly known as Siilo, the company was founded in 2016 by Joost Bruggeman (CEO) and Arvind Rao (CFO) as a secure medical messaging application. In 2023, it was acquired by Doctolib, the European leader in digital healthcare, and integrated into its platform under the new name Doctolib Connect.

The name Doctolib Connect aligns with Doctolib’s vision of supporting healthcare professionals with modern technologies. The platform facilitates access to care, simplifies health management, and promotes prevention as well as continuous patient follow-up. It enables medical teams to collaborate efficiently, make quick decisions, and optimise patient care.

Download the Doctolib Connect app from the App Store or Google Play Store. You will be asked to register with your phone number and email address. Choose the occupational group that applies to you. If applicable, enter your medical registration number (e.g. BIG) so that we can medically verify you. Please note: if you skip this step and wish to complete it later, you must contact our support team. Fill in your profile and you’re done — you now have a verified Doctolib Connect account.

Doctolib Connect is a communication tool developed by and for healthcare professionals in the medical, paramedical, and medico-social sectors. We do not allow non-healthcare professionals to use Doctolib Connect.

You can always change your primary email address. You can also add a secondary email address, which is beneficial when you are part of an organization that is active on Connect in addition to practicing independently.

To change your email address or add a secondary one, go to your Profile and tap the Edit pencil icon. You will need to verify your new email address, so do not provide an email address which you cannot access. 

Filling out your profile makes you more discoverable to other healthcare professionals on Doctolib Connect. To update your profile information, go to the Profile tab and tap the Edit pencil icon.

• Photo: take a new photo or upload one from your device’s library or camera roll
• Headline: a free-text description of yourself that is visible to all healthcare professionals
• Profession: set during registration, reach out to our support team at ​“Team Doctolib” to change
• Email: primary mode for Doctolib Connect to send you product updates, policy changes, and marketing material; Doctolib Connect also checks this email to make sure you should be part of a Connect for Organizations network
• Second email: a backup email address in case you are part of multiple organizations
• Title: your education credentials
• Workplace: your institute, clinic, hospital, etc. and its location; you can add multiple workplaces
• Specialisations: a list of your unique specializations in your profession to help healthcare professionals know you’re the right specialist to contact
• Interests: a list of your professional interests that can prompt conversation with other healthcare professionals on Doctolib Connect

Please note that until you verify your identity, your profile will appear as unverified and certain information (profession, specialisations, title) will remain hidden.

To make optimal use of Doctolib Connect and ensure it remains a secure source of confidential information, it is important to verify your account.

There are four verification statuses for a Doctolib Connect profile:

1. Not yet verified: The status ​“unverified” is visible to other users. Your professional information, profile picture, and profession are not shown.
2. Identity verified, no right to practice (not eligible for medical verification): Your photo is visible. A green check mark badge is displayed on your profile picture.
3. Identity verified, right to practice not yet verified (eligible for medical verification): Your photo is visible and your profession is shown with the note ​“not verified”.
4. Identity and right to practice verified: You have full access to the Medical Directory. A blue shield badge is displayed on your profile picture. Please note: only medically verified users can find each other in the Medical Directory, unless you are using Doctolib Connect for Organizations or already have a colleague’s contact details.

If you skipped verification during registration and wish to complete it later, reach out to our support team at ​“Team Doctolib” via the app or at info-​connect@​doctolib.​com. Include your contact details and healthcare registration number (e.g. BIG, KP, KCKZ, RIZIV, or from another recognized register). Verification may take 2 to 4 days.

When starting a new conversation with an unverified user, a confirmation message will alert you to their incomplete verification status. You can continue the conversation or decline.

Search enables you to contact other healthcare professionals and find messages, groups, and cases you’ve created or been part of on Doctolib Connect.

Tap the Search bar at the top of your Chats tab and start typing. You will receive the following results:

• Contacts: any contacts or organizations whose names include the letters you’ve entered in the search bar. You can further filter the Contacts result by Profession and Last active so you can be sure that you’re reaching out to the right healthcare professional who is also available on Doctolib Connect
• Groups: any groups which contain the letters you’ve entered in the search bar in the group name
• Messages: any messages you’ve exchanged which contain words including the letters you’ve entered in the search bar
• Cases: any in-conversation case threads you’ve created or participated in which contain the words including the letters you’ve entered into the search bar

The ​“Organisation” label indicates that the search result is a healthcare professional who is also a member of any Connect for Organisations association you are also part of.

The ​“Team” label is attached to a Team Inbox, a unique feature available to Connect for Organization association members that allows for external healthcare professionals to get in touch with entire teams without needing personal details of any specific team member.

The ​“Medical Directory” label appears on search results when you search as an unverified or identity-verified user to inform you that a specific user can only be contacted when you become medically verified.

The ​“Public Group” label is given to legacy groups that were created when public group chats were supported on Doctolib Connect. It is no longer possible to create public groups. 

Doctolib Connect connects you with colleagues in several ways, depending on your account type.

Unverified and identity-verified users can communicate with their phone contacts who also have Doctolib Connect. Medically verified healthcare professionals can connect with other medically verified professionals via the Medical Directory. If you have Doctolib Connect for Organizations, all colleagues within your organization can find each other using the internal directory.

To find a colleague:

1. Use the search function in the Chats tab.
2. Tap the Quick Launch button at the bottom right of your screen, then tap New Chat. Search your contact list or use the search bar to find the right practitioner.

When starting a new conversation with an unverified user, a confirmation message will alert you to their incomplete verification status. You can continue the conversation or decline.

Tap the Invite button at the top right corner of the Chats tab. You can then invite your colleague in one of two ways: share your personal link by tapping ​“Invite colleagues”, or ask them to scan your personal QR code by tapping My QR code.

If your colleague is not yet using Doctolib Connect, the invitation link will automatically redirect them to the App Store or Google Play Store to download the application. Please note that this invitation process does not automatically connect you with your colleague if they do not already have a Doctolib Connect account. You will need to share your personal link or ask them to scan your personal QR code again after they have registered to add them to your Chats list. 

Tap the Quick Launch button at the bottom right of your screen, then tap New Chat. Search your contact list or use the search bar to find the practitioner or facility you wish to contact. In addition to standard text, you can attach documents, media, or record a voice message in your message. Tap send when you’re ready.

A single tick indicates your contact has received your message; a double tick indicates they have read it.

Please note: as a medically verified user, you have access to the complete Medical Directory. Users without medical verification can only contact users already in their contacts list.

Tap the Quick Launch button at the bottom right of your screen, then tap New Group. Search for and select the contacts you want to add, then tap Next. Give the group a name, profile picture, and description so that members know what the group is for. Tap Create to launch the group.

If you add a user who has not completed verification, a warning will appear before they are added. A message will also appear in the conversation details to alert other group members.

To edit group settings after creation: open the group chat and tap the group name. From here you can add participants, share a group invitation link, update admin settings, mute notifications, save the conversation, or leave the group.

Please note that, unless specified otherwise, any group member can add someone else to the group. This can be turned off so that only group admins can add new members.

Tap the Quick Launch button and select New Patient Case. Enter the patient’s information: first and last name, sex, date of birth, and place of birth. Tap Next. Enter a case title and description to inform your colleagues. Add any relevant photos or documents if needed. These can all be updated later. Tap Next, then search for and add participants to the case. Tap Done.

To edit a Patient Case: open the case and tap the participants’ photos or initials to view the participant list, add or remove participants. Tap the dropdown menu to edit the case title, description, or patient details.

A case thread is a dedicated conversation within a 1:1 or group chat you already have with other healthcare professionals, allowing you to discuss specific topics as contained mini-chats. Unlike a Patient Case, a case thread cannot exist independently from a conversation.

To create a case thread, tap the + button to the left of the text entry field. Select ​“create case”. Enter a topic title and description to explain the discussion and add any relevant photos or documents if needed. Please note that these cannot be edited after thread creation. Tap Done.

To export the case thread for your records, long-press on the case card from the original conversation, then select PDF Export. You do not need to individually select the messages within the thread. Simply tap PDF Export in the bottom left corner and Confirm to save the thread to your Doctolib Media Library.

A Team Inbox is a unique feature available to Connect for Organisations members. Think of it as a front desk for a team or department at an organisation that allows you to get in touch with an entire group of specialists at once.

From Patient Case: Create a Patient Case. Enter patient details if relevant, give the case a name, description, and media, then tap Next. When searching for participants, enter the exact name of the Team Inbox you want to include in the patient discussion. Add any additional participants to the discussion as well at this time. Tap Done.

From search: Search the exact name of the Team Inbox you want to contact. Enter the patient details if relevant, then give your case a title, description, and whatever media is relevant to the discussion. You can also include any additional participants to the discussion at this time. Tap Done.

To reply to a message: open the conversation. Press and hold the message you want to reply to, then tap Reply, or (on iOS) swipe right on the message. A preview of the original message will appear at the top of the text field. Enter your reply and tap send.

To react to a message with an emoji: press and hold a message to access the emoji reactions. If the message already has emoji reactions, you can tap one of those to add the same emoji.

Go to the Chats tab and open an existing conversation, or search for your colleague by name. In the top right corner of the chat, tap the phone icon for a voice call or the camera icon for a video call. Tap the hang up button to end the call.

You can also search for your colleague and visit their profile. Tap the phone icon or the camera icon to start a call. 

Doctolib Connect currently does not offer group or conference calling.

Please note: calls and video calls can only be made from the Doctolib Connect mobile app.

Go to the Chats tab and open an existing group chat or Patient Case conversation. Tap the + button to the left of the text entry field and select ​“Create Poll”. Type your survey question and the answer options. You can add up to 10 answer options. Select whether you want to allow respondents to provide multiple answers. Tap Send to post the poll.

To see the results, tap on the poll title. The star indicates which answers have received the most votes.

iOS: In the Chats tab, swipe a conversation to the left. For a 1:1 chat, two options will appear: More and Delete. For a group chat, you will see More and Leave. For a patient case, you will only see More.

Android: In the Chats tab, long-press a conversation. You will see multiple conversation options, including Mute, Delete, and Leave.

Tapping Delete will permanently delete the conversation for you. 

Tapping Leave will exit you from the group. You must leave a group before you can delete the conversation.

Tapping More gives you the following options:

• Mute: disables notifications for this conversation. Select the duration: 8 hours, 1 week, or always.
• Sound for notifications: sets a specific notification sound for this conversation.

Doctolib Connect stores conversations for 30 days by default. Your conversation will be saved only for you. Your conversation partner must repeat these steps on their end if they also wish to keep it.

To keep a conversation indefinitely:

iOS: Go to the Chats tab, then swipe the conversation you want to keep to the right. Tap Keep.

Android: In the Chats tab, long-press the conversation you want to keep. Tap Keep.

To stop keeping a conversation, repeat the steps and tap No longer keep discussion.

iOS: In the Chats tab, swipe a conversation to the right. For 1:1 and group chats, three options will appear: Unread, Keep, and Pin.

Android: In the Chats tab, long-press a conversation. You will see multiple conversation options, including Unread, Keep, and Pin.

• Tapping Unread will mark the conversation as unread, reminding you to come back to it later.
• Tapping Pin will stick the conversation to the top of your Chats tab so it will always appear first, no matter if you are active in other conversations.

In the Profile tab, tap ​“Set status”. Choose either Available or Not available.

If you choose Not available, select the duration for which notifications will be disabled: 30 minutes, 1 hour, 2 hours, 4 hours, or a custom period (including all day). You can also set a custom start and end date and time, and write a custom status message to be displayed to colleagues during your absence.

Tap Done in the top right corner to confirm. The Not available status does not prevent colleagues from sending you new messages, but your out-of-office message will be sent automatically in response and you will not receive push notifications.

Open the Doctolib Connect mobile app. Tap on your Profile, then tap the Settings gear in the top right corner. Select notification settings, and turn off SMS reminders.

Open the group chat in the Chats tab. Tap the group image or name in the top right corner. Tap Add participants, then search for and select the contacts you wish to add. Please note that your group admin may turn this option off for your group.

Open the conversation with the contact you want to block. Tap on the contact’s name at the top of the conversation. Tap Block in the top right corner.

The contact will be blocked and will not receive any notification informing them of this action. You will no longer receive messages from them. To unblock this contact, open their profile again and tap Unblock in the top right corner.

Open the conversation where you’d like to delete messages. Press and hold the message, image, or document you want to delete. Tap Delete; you will then have the option to select any other messages you wish to include. Choose whether to delete the message for yourself only, or for everyone in the conversation.

Please note: deleting a message is irreversible. You can only delete messages that you yourself have sent. When you delete a message for everyone, other participants will see ​“This message has been deleted”. You will see ​“You have deleted this message”. Deleting the message for yourself does not delete the message for the recipient(s).

Pictures and videos are stored encrypted within the app on your phone in the Doctolib Connect Media section. It is not possible to access these files outside of the Doctolib Connect app.

After uploading or taking a photo, select the Edit icon. Use the blur tool to hide parts of the image, and the arrow tool to place a red arrow highlighting an important element. There is also an Undo function to erase all edits if needed.

Go to the Chats tab and open the desired conversation or patient case. Tap the + button to the left of the text entry field. Select the source of your file:

• Take a photo or video: allow Doctolib Connect access to your camera, take your photos, and tap Send.
• Doctolib Connect media: select from files already saved in your secure Doctolib Connect library.
• Photo library: select photos or videos from your phone’s photo library.
• Import from files: select documents saved in your phone’s file storage.

When you add a photo or file to a conversation from outside of the app, a copy is automatically saved in your secure Doctolib Connect media library.

Open the desired conversation. Press and hold the message, document, or image you want to export. Tap PDF Export, then select any additional messages or items you wish to include; multiple items can be selected at once. Tap PDF Export in the bottom left corner, then confirm.

To export a case thread for your records, long-press on the case card within the original conversation, then select PDF Export. You do not need to individually select the messages within the thread.

Exported files will be saved in your Doctolib Connect media library, found in your Profile tab. Tap the export icon in the bottom left corner of an exported PDF, and choose where and how you’d like to share it outside of Doctolib Connect.

Yes, PIN codes are mandatory for protecting Doctolib Connect’s security and the patient data you exchange with your colleagues. 

To change your PIN code, go to your Profile tab and tap the gear icon in the top right. Select Security, then ​“Change PIN code”. You must enter your original PIN code before creating your new one.

If your device is capable of biometric security, you can further secure your Doctolib Connect account by enabling them for the app.

iOS: Go to your device settings. To find the app, you can either search directly for Doctolib Connect or scroll down to tap Apps, then scroll down to Doctolib Connect. Toggle on your device’s available biometric security options.

Android: Open the Settings app, then select Security and privacy. Tap Device unlock. Here you can set up your Fingerprint and/​or Face unlock if you haven’t already. Select the biometric you’d like to use to log in to Doctolib Connect, then make sure that ​“Verify that it’s you in apps” is toggled on.

Unfortunately, it is not possible to change the phone number linked to your Doctolib Connect account. We recommend creating a new account with your new phone number and completing the verification process. We can then delete your old account for you.

Due to end-to-end encryption, it is not possible to run multiple accounts on one phone. If you get a new phone number, you will need to create a new account.

If you get a new phone but keep the same phone number, we recommend creating a Backup & Restore Code before setting up Doctolib Connect on your new phone. This allows you to transfer all data from your old phone to your new phone.

If you reinstall Doctolib Connect on a new phone or forget your PIN code, you risk losing your chat history. This is because Doctolib Connect keeps your conversations absolutely confidential, even from our own teams. No one can access them but you. With your Backup & Restore Code, you can recover your full chat history after reinstalling the app.

To create your Backup & Restore Code:

1. Go to http://​connect​-web​.doctolib​.com on your computer.
2. Log in by scanning the QR code with the QR code scanner in the Quick Launch menu of the Doctolib Connect mobile app.
3. In the web version, go to Settings, then Backup & Restore. Download the PDF provided.
4. Save the PDF in a safe place on your computer.

To restore your chat history: when you reinstall Doctolib Connect on your new phone, scan the QR code found in the Backup & Restore PDF. Your chats will be recovered completely.

Please note:

• If you are changing phones, first use your old phone to download the backup code.
• If you have downloaded multiple backup codes, only the most recently created code is valid.
• If you log in again without using the backup code, the code becomes invalid and you must download a new one.
• After 30 days, chat history is automatically deleted unless you have saved the conversation using the Keep option. You cannot recover conversations that are not Kept, even with the backup and restore code.

To delete your Doctolib Connect account, you need to send a deletion request to our support team.

Open the Doctolib Connect app and go to your Profile. Tap the settings icon (cogwheel) in the top right corner. In the settings menu, select Support and tap Delete account.

Our team will process your request as soon as possible and send you an SMS to confirm when your account has been deleted.

Encryption in Doctolib Connect happens automatically and continuously. Whenever you send a message, open a new message, take a photo, or simply use the app, all your actions are encrypted.

Doctolib Connect also keeps you informed of any potential issues. For example, if you send a message to a colleague who has recently changed phones, they will need to be re-verified before they can receive messages.

Open Doctolib Connect and enter an incorrect PIN code. A popup will appear with ​“Forgot your PIN?”. Tap the popup and reset your account. You will re-enter the registration process. Enter the same details as before. Doctolib Connect will then be fully accessible again.

Please note: your contacts and groups will remain intact, but your chat history will be deleted. Downloading your Backup & Restore Code preserves your chat history.

Connect Web is the browser version of the Doctolib Connect mobile app. We recommend using this version of Connect if you are conducting your clinical work primarily from a desk as opposed to on the move. It’s more comfortable and accessible when you are working in your other healthcare software.

Connect Web can only be accessed by registered users of the Doctolib Connect mobile app. It cannot be used independently.

Connect Web is accessible on Google Chrome, Firefox, and Safari. We recommend using Google Chrome if possible. Internet Explorer is not supported.

There are two ways to access Connect Web on your computer:

1. Visit http://​connect​.doctolib​.com and click the Connect Web button in the top right corner of the home page.
2. Navigate directly to http://​connect​-web​.doctolib​.com .

Once on the Connect Web screen, you will be presented with a QR code. To log in, open the Doctolib Connect mobile app, tap the Quick Launch button, select Scan QR code, and point your camera at the QR code on screen. You will be automatically logged in.

The session timeout for Connect Web is 6 hours.

Log into your Connect Web account at http://​connect​-web​.doctolib​.com . Navigate to the desired conversation. Click the + symbol to the left of the text bar at the bottom of the screen and select Send from Computer. Select the photo(s) or file(s) you want to send and click Open. To add more files, click the + at the bottom of the screen. Once all files are selected, click Send.

You can upload a maximum of three photos or files at once.

For security reasons, your Doctolib Connect account can only be active on one device at a time. If you want to use Doctolib Connect on a tablet, we recommend using the web version at http://​connect​-web​.doctolib​.com. Log in by scanning the QR code using the Doctolib Connect mobile app on your phone (tap the Quick Launch button and select Scan QR code).

The Doctolib Connect app for tablets is primarily available for organizations that have signed up for additional tablet functionality. If you have questions about this, please contact us at info-​connect@​doctolib.​com.

Doctolib Connect for Organisations is a paid subscription that allows organisations and associations to communicate within a closed network. Benefits include: a secure messaging platform compliant with GDPR guidelines; a bespoke data processing agreement; easy collaboration with healthcare professionals within and outside your organization; the ability to search by name, area of expertise, location, or custom profile details you set for your members; administrator tools to manage your network; and access to all verified healthcare professionals on Doctolib Connect, regardless of individual members’ verification status.

Individual members have access to all the benefits of the Doctolib Connect mobile app, along with a few key additions:

• A protected organization where they are immediately connected with the colleagues they see and work with every day
• An internal organization directory to make finding specific colleagues simple and efficient
• Interactive discussion channels, moderated by trusted administrators, to address organization-specific topics

Administrators of an organization or association also gain access to the Connect Admin Tool, a dedicated interface for managing your organization:

• Update your network’s branding to match your organization.
• Gather insights on member usage statistics.
• Invite, add or remove members via SCIM API Active Directory, CSV upload, or manual entry.
• Add organization-specific profile fields, such as department, work days, and more.
• Broadcast messages to all members of your network in cases of emergency, or target specific teams or departments with internal communications.

Photographs and other patient data are subject to medical professional secrecy. According to Article 32 of the GDPR, healthcare providers must guarantee confidentiality when transmitting patient data as part of the legal obligation to protect data against unauthorized access.

The Dutch Medical Association (KNMG) recommends using secure messengers when sending traceable data. Many communication tools do not meet security standards because file metadata is not always anonymized, making it possible to identify locations, IP addresses, or senders.

With Doctolib Connect, your data is fully anonymized. If you send photos to a colleague, you can also use the blur feature to provide extra anonymity.

Active Directory: Doctolib Connect for Organizations supports Active Directory integration to automate member management. Members who are no longer part of your organization will be automatically removed from every group they were added to through the Doctolib Connect environment, reducing the risk of data leaks.

Tap Network to see the feed of posts that currently exist in your organisation. If you are part of multiple organisations, you can swipe between them at the top of your Network tab. Without selecting a specific organisation, your Network feed will contain posts from every network.

After you select to view a specific network, tap the New post button in the bottom right corner. If you are part of multiple organisations, select the network you’d like to post in, then tap Next. Select the topic you’d like to post under.

Please note that not all topics are available for posting. An organisation admin can set a topic to Read-only, Reply-only, Enabled, or Hidden. You can post in topics which are set to Enabled.

After selecting your topic, create your post with a title, description, and any media you’d like to include. These elements cannot be edited after you create your post. Then, tap Done to post. Your colleagues can then leave comments and reactions.

From Connect Web: go to http://​connect​-web​.doctolib​.com and log in by scanning the QR code with your Doctolib Connect mobile app. Click on Network, then select your network if necessary. Browse the topics and click on one to view its posts. Click a post to expand it. From here you can like the post, click Reply to comment, or add documents.

From the mobile app: open the Doctolib Connect mobile app. Tap Network and select your network. Scroll through topics and tap one to view posts. Tap a post to expand it, then like, comment, or add documents as above.

Please note that not all topics are available for replies and reactions. An organisation admin can set a topic to Read-only, Reply-only, Enabled, or Hidden. You can reply to posts in a Reply-only or Enabled topic, and you can react to posts in a Read-only, Reply-only, or Enabled topic.

As a Connect Admin, you have an overview of the following aspects of your organisation:

• Dashboard: view all activity within your organisation — network members, active members, sent messages, and active groups.
• Members: view and maintain the complete list of your organisation’s members.
• Groups: create new groups, edit existing groups, and manage group members.
• Team Inbox: create new Team Inboxes, edit existing teams, and manage existing teams.
• Service Desk: centralise all messages sent to network administrators — messages can be searched, replied to, and marked as priority — and broadcast or narrowcast to members of the organization from one place.
• Onboarding: manually add new members, create QR codes, and review members awaiting approval.
• Wall Settings: define and manage the themes of your organisation’s network.
• Settings: configure relevant details and functions for your network.

The Connect Admin Tool is only accessible via the https://​connect​-admin​.doctolib​.com/ webpage. You must be a registered user of Doctolib Connect to be a Connect for Organisations administrator. 

To log in, open the Doctolib Connect mobile app. Tap the Quick Launch button (+), then tap Scan QR code. Scan the QR code displayed on the https://​connect​-admin​.doctolib​.com/ page with your mobile phone. You are now connected to Doctolib Connect for Organisations.

If you are a member and administrator of multiple organisations, you will need to select the organisation you’d like to manage before you connect.

Click on Wall Settings, then click New Theme. Enter the theme name and select its status:

• Enabled: members can publish, comment on, and like posts.
• Reply-only: members can comment on and like posts, but not publish.
• Read-only: members can only view and like posts, but not comment or publish.
• Hidden: only administrators have access.

Click Save. You can also reorder, edit, or delete existing themes within the Wall Settings tab.

Tap Network, then if necessary, select the desired network. Tap the gear icon in the top right corner. Tap the bell icon next to the topics for which you want to disable notifications. You will not be notified of new posts, comments, or reactions that occur in the given topic.

Please note: members and administrators have different permissions for editing and deleting posts.

To publish a post, tap Network, then select the desired network. Tap the publish icon at the bottom right of your screen. Select the topic where you’d like to start a conversation. Tap Next, then add a photo, title, and content. Tap Publish.

To edit or delete a post, you must have administrator status. Administrators can only edit posts they created, but can delete any post in the organisation.

Administrators have access to the Broadcast functionality within their organisation, allowing them to send a message directly to the entire organisation or specific groups of members.

Log in to the Connect Admin Tool on the https://​connect​-admin​.doctolib​.com/ webpage by scanning the QR code using your Doctolib Connect mobile app’s QR code scanner. Click on Members, then click ​“Send message”. From the Audience dropdown, you can select the following:

• All members: all members of your organization
• Specified members: specific members which you add by name
• Filtered members: groups of members as specified by query, profile completeness, verification status, role, and any other custom profile field you’ve created.

After selecting your audience, click Next. Create your message and add any attachments you’d like to include, then click Next. 

Here, you have the chance to review your message before sending. You can also decide if you’d like the record of your broadcast to display a single ​“Broadcast to X members” card by electing to ​“Group messages from this broadcast in the conversation list” or leave it unclicked to show a list of individual names of members targeted by your message.

Once satisfied with your broadcast and its settings, click Send.

The name of your network will appear as the sender of the message.

Step 1: Create a custom profile field

Log in to the Connect Admin Tool on the https://​connect​-admin​.doctolib​.com/ webpage by scanning the QR code using your Doctolib Connect mobile app’s QR code scanner. Navigate to Settings. Scroll down to Custom Profile at the bottom of the page and click the (+) to create a new field. Set the following:

• Field name: create a title that your members will recognize
• Field hint: provide a short description to explain the field’s purpose
• Field type: choose between free text, email address, telephone number, multi-line text, and dropdown. For the free text, email address, telephone number, and dropdown options, you also have the option to allow for multiple value entries.
• Editable: grant members permission to edit the field themselves
• Visibility: determine the custom field’s visibility — ​“Admins of this tool”, ​“Only the user”, ​“All users of the organization”, and ​“Everyone on Doctolib Connect”: Please note that by selecting this option, the custom field will be visible and searchable to healthcare professionals outside of your organization; contact your Connect account manager if you would like to have this option turned on

Step 2: Add members to the broadcast group

Navigate to the Members section. Click on a member’s name and complete the custom profile field(s) you created. Click Save changes. Repeat for all relevant members.

Step 3: Send a message

In the Members section, click ​“Send message”. From the Audience dropdown, select Filtered Members. Complete the filter fields to target the desired group. Click Next, write your message, add any attachments, and click Send.

To add a member: log in to Connect Admin (scan QR code with mobile app). Click Onboarding, then Add a member. Enter the new member’s phone number or email address, any custom profile fields, and the invitation language. Click Add a member. An invitation will be sent by email.

To add members in bulk, contact your account manager to discuss your options.

To remove one or more members: in the Members section, hover over the desired member(s) and check them. Click Bulk Edit (even for a single member), then Remove selected members, and confirm. You can also click into an individual member and select ​“Delete member”, then confirm.

To export your member list: in the Onboarding section, click Export Members. Select the types of members to export (all members or pending members). Click Export. The resulting CSV file can be opened in Excel.

From the Members tab: Filter or select the desired members. Click Bulk Edit, then Add to a group. Select New group from the dropdown. Enter the group name and description. Click Create.

From the Groups tab: click Groups, then New group. Enter the group name, avatar image, and description. In the Group Participants section, click Add Participants and search for members. Once complete, click Create.

You can always add members to a group after it has been created by opening the group and clicking Add participants.

As the organization administrator, you are also the default admin of any group you create. You can always grant administrator rights to another group member.

Navigate to the Team inbox tab. Click New Team Inbox. Upload an image to represent your Team Inbox. Enter the Team Inbox name. We recommend naming it very specifically so that colleagues and external professionals know exactly who they could be contacting. Include a helpful description and specific location to help distinguish your Team Inbox from others that might be created.

Click the ​“Make Team Inbox public” if you want this Team Inbox to appear in search results for non-association healthcare professionals. This will allow them to invite your team to Patient Cases.

In the Team Inbox members section, click Add members and search for members. Once complete, click Add.

You can always add members to a Team Inbox after it has been created by opening the Team Inbox and clicking Add members.

As the organization administrator, you are also the default admin of any Team Inbox you create. You can always grant administrator rights to another team member.

Navigate to the Dashboard tab. Under the Weekly Statistics, you will see charts tracking Number of Members, Number of Active members, Number of messages sent by members, and Number of active groups. You will also see Number of pending invitations, Posts on your wall, and Broadcasts sent.

Click Export to PDF to download the dashboard data.

Each dashboard shows weekly data. The Growth indicator in the upper right corner of each card shows changes from the previous week and the week before it. Click View History to see the complete historical data.

Active Members tracks whether network members are actively posting, commenting, or liking. The Messages dashboard tracks messages sent to collaborators on behalf of your network. The Active Groups dashboard shows how many group discussions have had at least one message sent in the past week.